—— Support Hours ——

Initial Session

$350

authorization holdCharged only after approval.

First hour included.

Clients may optionally reserve additional support time in advance.

Additional Hours

+ $100 / hour

1 hour$350
2 hours$450
3 hours$550
5 hours$750

Unused reserved hours remain
available for future support.

Reserved hours are authorized in advance and charged only after approval.

Important Information

Remote support focuses on:

  • Diagnostics

  • Troubleshooting

  • Adjustments

  • Guidance

If defective components, electrical failures, damaged parts, or mechanical issues are identified and replacement is required, immediate machine recovery cannot be guaranted.

  • Root cause identification

  • Tchenical diagnosis

  • Repair guidance

  • Replacement recommendation

Support fees cover evaluation, diagnosis, and technical guidance provided during the session.

Remote support approval is required before charges are captured.If support is not approved, authorization is canceled and no charge is completed.

AFTER AUTHORIZATION

Payment ConfirmationPayment authorization is processed securely
No charge is completed at this stage.

Information RequestOntek will send the complete list of required materials.

Send Your MaterialsMachine information, photos, videos and issue description.

Technical Evaluation

We analyze the materials and prepare the action plan.
After review, approved sessions will be charged automatically.

Approval & Scheduling

Once approved, the session will be scheduled.

Live Remote Support

We connect and work together to solve the issue.

  • We request the required material only after payment authorization to ensure commitment and provide a more efficient support experience.

Begin the technical evaluation process.